Frequently asked questions about our electrical installation and testing services.
Do you offer an emergency/24 hour call-out service?
We don’t operate a 24hr call out service, but customers can contact us by telephone between 06:00 and 20:00.
What is your call out fee?
The minimum charge is £45.00 which covers up to the first hour of work
Do you have a minimum job size?
No – there’s no job too small, just get in touch and let us know how we can help.
How long does it usually take to find and fix a fault?
Faults can vary greatly. Some can be found quickly and fixed easily, others can take longer to find, such as a faulty connection hidden away underneath a floorboard for example. On average most common problems are found and rectified within a couple of hours.
Do you provide a warranty/guarantee for work carried out?
Yes, we provide a 1-year guarantee on all labour carried out. Manufacturers warranties cover installed equipment.
What certification do you hold?
We are NICEIC certified and compliant with the most recent legislation.
How far do you travel/what areas do you cover?
The company is based in Steeton and the majority of our work is in the areas surrounding Harrogate, Ilkley, Skipton and Keighley. However, we’re open to travelling further afield depending on the project – just let us know what you need.
Do you provide landlord inspection certificates?
Yes, we carry out electrical inspection reports on both private and rental properties, as well as business/commercial premises, and can provide the relevant certificates.
I’m buying a house, can you provide an electrical survey?
Yes, we can carry out an electrical inspection report to give you an overview of the condition of the electrics in your new home. Get in touch if you have questions about a specific property.
Do you charge for estimates/ quotations?
No, we don’t charge for quotations.
How often do I need PAT testing to be done on my equipment?
It depends on the equipment, and how frequently and heavily it is in use.
Generally speaking, all equipment is checked at least once per year – this would apply to most domestic electrical settings.
For commercial electrical equipment which is in constant use or at greater risk of damage due to the conditions of use, a shorter inspection cycle is recommended. Give us a call to discuss questions about specific equipment.